Improving productivity can be accomplished across multiple domains of technology investment, but the general idea is that digital tools and platforms make the job easier and faster, especially for the younger generation of workers. Having grown up and worked in a world where high-tech tools are commonplace, these younger team members are more likely both to feel at home using them, and to press for their adoption in the workplace.

Around 40% of larger companies reported being inclined to leverage technology in their efforts to do more with less, compared with 25% of smaller firms. This may be due to the increased resources available to bigger organizations, or reflect a more urgent need to upgrade outdated processes in documentation and communication.